Privacy Policy of www.fairbroker.com.au

Privacy Policy

Fair Broker Pty Ltd ABN 92 637 346 260 (“FairBroker®”, “we”, “our” or “us”) is committed to the protection of personal privacy within the scope of applicable law. This Privacy Policy covers our treatment of personal information that we collect, use and disclose.

By using this website, you agree to our Privacy Policy, which is set out on this website page. We may update this Privacy Policy from time to time. The most current version will be located on our website, and is also available by contacting our Privacy Officer by email or at the address detailed below.

By providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

The types of personal information that we collect and hold will vary depending on your dealings with us (either directly with us or through a third party or other collection channels contemplated under this Privacy Policy). This information may include any or all of the following:

  • name, address(es), telephone number(s), date of birth and other contact details;
  • electronic address(es);
  • digital image of a person;
  • payment information (such as credit card or bank details);
  • other personal information required to provide our website, products or services, such as financial information or other information we ask you to submit to authenticate yourself;
  • transaction details relating to your use of our website, products or services; or
  • other information from your interaction with our website, products or services, such as the content and webpages you access, your IP address, device identifiers, type of device you are using, your network information, geo location information or web log data.
  • Cookies and Usage Data

From time to time, you may provide us, and we may collect from you, personal information of a third party (such as personal information of other users of our website, products or services). Where you collect and provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so we may not be able to provide the content, products or services you have requested from us or through other third parties.

How we collect personal information

We collect personal information directly from you, which may include any or all of the following:

  • when you submit personal information directly (by signing up as a service provider OR by creating a deal request as service seeker) to us, which may include through our website or mobile applications or email;
  • in person;
  • in the course of providing our website or our products or services you have requested either directly from us or through third parties, which may include when you access or interact with our website, products or services, creating any accounts with us, processing your transactions, submitting any forms with us or signing up to newsletters, updates or information relating to our content, products, services or benefits; or
  • when you have other dealings with us.

We will collect personal information for all or any of the following purposes:

  • in order to facilitate or provide you with our website, products or services and information about our website, products or services, (which may include the uploading, access to, and receipt of content on our websites, downloading and accessing our content or mobile applications, processing purchase transactions, provision of marketing materials, newsletters, electronic newsletters (e-newsletters), news and media releases / launch information or to advise you of our other or third party products, services, offers, competitions or events which may be of interest);
  • as required by law, order of a court, tribunal or regulator or if we reasonably believe that the use or disclosure of the information is reasonably necessary for enforcement related activities;
  • to develop new websites, content, products or service features;
  • to maintain, protect, develop, improve or customize our website, products or services (such as our system administration, to provide customized features, tools, marketing or promotions based on your preferences, to provide you with support, to provide website, product or service updates or to prevent, detect and investigate any actual or suspected illegal activity, security concerns or breaches);
  • to ensure we receive payment of any fees owing to us or third parties;
  • to conduct research and obtain opinions or comments about our website, products or services;
  • to develop and maintain our relationships with you, our service providers, our business partners and other users of our website, products or services;
  • to generate data and reports on an aggregated, non-personally identifiable basis for both internal and third party use, but subject to any applicable laws (for example, we may record statistical data for marketing analysis, to conduct market research and show trends relating to the general use of our website, content, products or services);
  • to permit content (such as postings or third party advertisements on our websites) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant;
  • to contact you in relation to our website, products or services (such as sending you any information, technical, administrative or legal notices) or answer any inquiry you, our business partners, service providers or other users of our website, content, products, services or benefits may make;
  • for the purposes of resolving disputes between users or issues experienced by users when using our websites, products or services;
  • for reporting purposes, such as to credit reporting bodies; or
  • to fulfil our obligations under any contract you have with us.

We may also disclose your personal information which you or a third party (such as our related bodies corporate, business partners, service providers or other users of our website, products or services) provide to us, to third parties who work with us in our business in order to provide, promote or improve our website, products or services (and related information) to you, which may include all or any of the following:

  • our related bodies corporate;
  • our business partners;
  • other users of our website, products or services;
  • third party service providers, suppliers and contractors (such as for accounting, invoicing and billing purposes, data storage, conducting research, processing payments, providing technical services, credit reporting bodies);
  • marketing consultants, promotions companies and website hosts;
  • other consultants and professional advisers; or
  • other third parties to whom you explicitly request or consent us to disclose your personal information to.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

FairBroker® uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Third Parties

This Privacy Policy covers how we use and disclose personal information we collect about you. If you provide personal information to third parties when using our website, products or services (such as to other users of our website, products or services or via a third party website), or collect personal information from third parties (such as from other users of our website, products or services), then the collection and use of such personal information (including obtaining any required consents to use such personal information or provide such personal information for use by us) will be subject to that third party’s privacy policy. We do not accept any responsibility or liability for the privacy policy of any third party or use of personal information by any third party to whom you provide your personal information or collect personal information from.

Direct marketing

We will also use and disclose your personal information to send direct marketing to you from all or any of the following:

  • us;
  • our related bodies corporate;
  • our business partners; or
  • other third parties who provide content, products, services or benefits to us (such as our service providers or other users of our website, products or services).

The direct marketing may relate to all or any of the following:

  • our website, products or services;
  • the content, products or services of our business partners or other third parties who provide content, products, services or benefits to us (such as our service providers or other users of our website, products or services); or
  • new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

FairBroker® will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

FairBroker® may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of FairBroker®
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Do we send personal information overseas?

We do not send personal information that we collect and use under this Privacy Policy. However, this does not include any personal information you provide to third parties when using our website, products and services, which remains subject to that third parties privacy policy.

How you can access your personal information

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, or the personal details you provide to us changes, such as address or phone number, you can update your details via your account with us or please contact our Privacy Officer by email detailed below.

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the relevant privacy law applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. In addition, our employees and contractors who provide services related to our information systems are obligated to respect the confidentiality of any personal information held by us. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page

  • Statcounter

    Statcounter is a web traffic analysis tool. Please read Privacy Policy for Statcounter

  • Flurry Analytics

    Flurry Analytics service is provided by Yahoo! Inc.

    You can opt-out from Flurry Analytics service to prevent Flurry Analytics from using and sharing your information by visiting the Flurry's Opt-out page

    For more information on the privacy practices and policies of Yahoo!, please visit their Privacy Policy page 

  • Mixpanel

    Mixpanel is provided by Mixpanel Inc

    You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

    For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or an individual for whom you have provided us with their personal information, if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

  • By email: info@fairbroker.com.au

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website at http://www.privacy.gov.au